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TRAINING ONLINE COMMUNICATION SKILL, CUSTOMER RETENTION, COMPLAIN HANDLING, AND SERVICE RECOVERY
TRAINING ONLINE COMMUNICATION SKILL, CUSTOMER RETENTION, COMPLAIN HANDLING, AND SERVICE RECOVERY DESKRIPSI TRAINING WEBINAR KEMAMPUAN BERKOMUNIKASI Tidak berlebihan jika dikatakan, bahwa kemempuan berkomunikasi sangat menentukan keberhasilan melakukan customer retention (mempertahankan nasabah), menangani komplain pelanggan, dan memberikan service recovery. Kemampuan berkomunikasi tidak hanya sekedar menyampaikan pesan, tetapi lebih dari itu, pesan yang disampaikan harus benar-benar dipahami […]
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