Training Kepuasan Pelanggan Meningkatkan Layanan Konsumen

Training International Certified Learning & Development Manager

There is a significant relationship between the effective training and guidance provided by the line managers, supervisors and trainers and the levels of employee satisfaction, commitment and motivation. Training is one of the processes by which the objective of an organization is achieved. Training is commonly used and has a wide variety of connotations depending on one’s experience and background. The learning manager of the organization needs to know how to identify the need of the training, the process of training that will be most efficient to meet the requirement.

This workshop helps you identify a wide range of training needs based on the paradigm of learner and creates a climate that supports effective learning. It will make you understand the values and the impacts of learning and development activities in your organization. You will become more competent in people management activities and be able to support newcomers through induction, providing formal and informal training to them.

Menimbang cukup kompleknya materi pelatihan International Certified Learning & Development Manager ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini. Mitra Solusi Training dapat menjadi mitra terpercaya anda untuk solusi kebutuhan training di perusahaan anda.

 Training International Certified Learning & Development ManagerJika anda mengikuti training di PT Mitra Solusi Training, anda akan mendapatkan pembahasan mengenai :

  1. Learn Competency Iceberg Model
  2. To develop competency maps and use them in training in your organization
  3. Understand how BARS can be used for valid competency assessment
  4. Conduct competency based TNA
  5. Learn Gilbert’s model for individual diagnosis for performance consulting
  6. Learn 8 key aspects of good design
  7. Learn how to calculate human capital readiness indices –globally used to measure strategic impact of L&D
  8. Learn Bloom’s taxonomy of learning
  9. LearnHow to calculate cost in ROI
  10. Learn how to creating L&D metric and get management buy in to training

BRIEF CONTENT:

Module 1: Competency Basics and Competency Mapping

  • What is competency
  • Competency iceberg model
  • Why competencies
  • Classification of competencies
  • Competency measurement
  • Creating a competency maps
  • Quan competence framework

Module 2: Competency Assessment

  • Competency assessment basics
  • Gilbert’s model for individual diagnosis
  • Training needs analysis
  • What are assessment centers
  • Types of assessment center techniques
  • Steps in creating an assessment center

Module 3: Training Design

  • Training design steps
  • Setting learning goals
  • What are objectives
  • Bloom’s taxonomy of learning
  • Specifying objectives
  • Assess modes
  • 8 Key aspects of a good design
  • David Kolb’s learning styles model

Module 4: Training Evaluation and ROI

  • Training evaluation and follow-up
  • Four levels of Kirkpatrick training evaluation process
  • Reaction level
  • Tests construction
  • Action planning-level 3 assessment
  • Producing the action plan
  • Assessing the ROI of training
  • Cost in calculating ROI
  • Sample measures

Module 5: Management Buy In

Perceptual ladder Buy in model

Studi Kasus / Praktek pemecahan masalah International Certified Learning & Development Manager.

Menimbang cukup kompleknya materi pelatihan International Certified Learning & Development Manager ini bagi peserta, dibutuhkan training provider yang berpengalaman di bidangnya agar tidak membuat peserta tidak menjadi cepat bosan dan jenuh dalam mendalami bidang teknik ini.

Untuk itu pentingnya agar kita dapat dibimbing melaluli sebuah pelatihan International Certified Learning & Development Manager, namun sayangnya tidak banyak training provider yang spesialis di bidang Human Resource, untuk itu Perlunya bagi kita untuk dapat memilih provider training yang tepat agar pengetahuan kita mengenai International Certified Learning & Development Manager tepat guna dan tepat sasaran.

Hubungi Mitra Solusi Training bisa zoom, online / tatap muka, offline | WA : 0812 9044 6707 untuk informasi lebih lanjut mengenai jadwal training International Certified Learning & Development Manager yang terdekat yang akan running.

Jika anda mengikuti pelatihan International Certified Learning & Development Manager secara offline / tatap muka di Mitra Solusi Training, anda juga akan mendapatkan fasilitas :
Free Penjemputan dari bandara ke hotel*.
Modul / Handout.
Flashdisk*.
Certificate of attendance.
FREE Bag or bagpacker.

Lokasi yang dapat anda pilih antara lain :
Yogyakarta
Jakarta
Bandung
Surabaya
Bali
Lombok

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